Privacy Policy

Effective Date: October 25, 2026

Riley Services LLC (“Riley Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://www.rileyservicesllc.com/, contact us, request an estimate, or use our handyman and home maintenance services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Property address or service location
Information you provide when requesting an estimate or scheduling a service

Project Information

Descriptions of requested repairs, installations, or maintenance
Photos or videos of your property or project that you voluntarily provide
Appointment details, service history, and communications related to your project

Website and Technical Information

When you visit our website, we or our service providers may automatically collect certain information, such as your IP address, browser type, device information, pages visited, and general website usage data through cookies or similar technologies, where applicable.

2. How We Use Your Information

We may use your information to:

Respond to questions and service inquiries
Prepare estimates and provide quotes
Schedule appointments and perform requested services
Communicate about projects, invoices, payments, and follow-up service
Improve our website, services, and customer experience
Send promotional messages or service reminders when permitted by law
Protect our business, prevent fraud, and comply with legal obligations

3. How We Share Your Information

Riley Services LLC does not sell your personal information for money.

We may share information when reasonably necessary with:

Service providers that support our website, communications, scheduling, payment processing, or business operations
Contractors or other service professionals involved in completing a project, when appropriate
Government authorities, courts, or other parties when required by law or necessary to protect our legal rights

We limit sharing to what is reasonably necessary for the relevant business purpose. We do not authorize third parties to use your information for their own unrelated marketing purposes.

4. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor activity, and enhance your browsing experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

If we use advertising or analytics services that collect personal information, we will handle that information in accordance with applicable privacy laws and any required disclosures or consent choices.

5. Text Messages, Phone Calls, and Emails

We may contact you by phone, text message, or email regarding estimates, appointments, ongoing projects, invoices, and customer service.

Marketing communications will be sent only as permitted by applicable law and any required consent. Where applicable, you may opt out of promotional text messages by replying STOP or opt out of marketing emails using the unsubscribe instructions provided.

Opting out of marketing communications will not prevent us from sending necessary service-related communications.

Message and data rates may apply to text messages. We do not sell your phone number or share SMS consent with third parties or affiliates for their own marketing purposes.

6. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.

When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to applicable recordkeeping obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data processing activities.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling a request.

We will respond in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are intended for adults seeking home repair, maintenance, and related services. We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Louisiana Residents and Other Applicable Laws

We handle personal information in accordance with applicable privacy and consumer protection laws. Depending on the information collected and the laws that apply to our business, additional rights or disclosures may be available to you.

If you have questions about your privacy rights, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, or legal obligations. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Riley Services LLC
Website: https://www.rileyservicesllc.com/
Phone: (504) 505-9258
Location: 332 Bermuda St, New Orleans, Louisiana 70114

We appreciate your trust in Riley Services LLC and are committed to treating your personal information responsibly.